Terms of Service

These Terms of Service apply when you access or use Corexa. Corexa is operated by Renee Sue Hastings trading as Corexa (ABN 84 428 247 369), unless an order form or other written agreement identifies a different contracting entity for a particular customer.

By creating an account, accepting an invitation, selecting an acceptance control, purchasing a service or continuing to use Corexa after being given these Terms, you agree to them. If you use Corexa for an organisation, you confirm that you are authorised to accept these Terms and use the service on its behalf.

Some products or transactions have supplemental terms, notices or order forms, including MySpaces, MyRoutine, Zynco, Marketplace, rental/finance, enterprise or App Store arrangements. Those supplemental terms apply to that feature together with these Terms. A negotiated written agreement prevails to the extent of any direct inconsistency.

Corexa provides connected workspaces and consumer tools for equipment, technical service, sites, customers, technicians, contractors, SiteGrid organisations, suppliers, manufacturers, Marketplace participants and related operational workflows.

Features can include equipment and service history, maintenance, diagnostics, SiteGrid intelligence, jobs and work orders, inventory and purchasing, messaging, approvals, signatures, quotes, invoices, payments, Marketplace, rental workflows, reports, integrations, APIs, SSO/SCIM, public or community features, automation, AI-assisted tools, MySpaces, MyRoutine and Zynco. Available features depend on plan, role, device and connected services.

You must provide accurate account information, protect your credentials and authentication factors and promptly notify Corexa of suspected unauthorised access. You are responsible for activity performed through your account unless caused by Corexa's failure to use reasonable security measures.

Organisation administrators are responsible for invitations, role assignments, SiteGrid or workspace scope, SSO/SCIM provisioning, API or integration access and removing access when it is no longer required. Organisations must ensure that people using shared or role-based accounts are appropriately authorised; credential sharing that defeats individual accountability is not permitted unless Corexa expressly provides a shared-account mechanism.

You retain ownership of information and content you or your organisation submit to Corexa, subject to the limited rights needed to operate the platform and preserve Shared Operational Records described below. You grant Corexa a licence to host, copy, process, display, transmit, match, analyse and otherwise use submitted content as reasonably necessary to provide, secure, support and improve the service and comply with law.

You must have the rights and authority needed to upload or share personal information, documents, images, service records, email or message exports, WhatsApp exports, audio, video, signatures and other content, including information about customers, site contacts, staff, technicians, contractors or third parties. You must not upload unlawful, misleading, infringing, malicious or unrelated sensitive material that you are not authorised to provide.

If you record or upload audio, video, a private conversation, a signature or another person's image or voice, you are responsible for any notice, consent or other authority required by applicable privacy, surveillance, listening-device, workplace or communications laws. Camera or microphone permission from a device does not by itself give authority to record another person.

Imported files can contain information that is not required for Corexa's functions. Corexa may discard, de-identify or decline to retain material that is unrelated, unnecessary, unsafe or not permitted to be retained.

Corexa may compare serial numbers, equipment details, customer and site names, ABNs, email addresses, phone numbers, addresses and other identifiers to determine whether a customer, site or physical asset already exists in the platform. A successfully matched local record may be linked to the same canonical identity rather than duplicated.

A canonical identity match does not, by itself, authorise access to another organisation's records. An ‘Authorised Relationship’ means a relationship Corexa can verify through a permitted mechanism such as equipment or site ownership or management, SiteGrid authority, an explicit share or invitation, a verified service engagement or job relationship, or an in-product relationship confirmation in which an authorised user expressly confirms that their account or organisation is entitled to link the record.

Merely knowing a serial number, customer or site name, email address, phone number or location does not establish an Authorised Relationship. You must not use identity matching, false jobs, false customer records or another mechanism to obtain access to information you are not legitimately entitled to access.

If Corexa cannot safely distinguish possible matches or verify the relevant relationship, it may require review before linking, sharing history or creating a record. A user asked to confirm a relationship must provide truthful information and must not confirm authority they do not have.

A ‘Shared Operational Record’ is factual service, maintenance or lifecycle information recorded against a canonical site or equipment identity and made available only through an Authorised Relationship. It can include completed service dates, service provider and technician name, reported faults, diagnosis or work performed, Service Notes, parts fitted and quantities, maintenance outcomes, checklists, equipment lifecycle events and relevant service evidence.

Fields designated as internal or private remain organisation-specific. Internal management notes, private staff comments, supplier cost, margins, private pricing, labour or call-out rates, internal scheduling information, private sales notes and other restricted commercial records are not intended to form part of Shared Operational Records.

You are responsible for keeping confidential, unrelated or organisation-only information out of fields identified as shared Service Notes or operational-history fields.

To preserve an accurate equipment and site history, the licence granted to Corexa for a valid Shared Operational Record continues after the contributing account or organisation stops using Corexa, but only to the extent reasonably necessary to maintain that operational history, comply with law and support authorised access, correction, minimisation and de-identification requirements. This does not give Corexa ownership of your underlying private business records.

Organisation-private information remains accessible only according to the workspace, role, SiteGrid scope and other permissions that apply to it. Each organisation is responsible for deciding what its users may access and for treating information received through Corexa in accordance with its own confidentiality, employment and customer obligations.

Corexa's shared-history features do not grant a business the right to use another organisation's information for sales prospecting, competitive intelligence or unrelated purposes. Shared information may be used only for legitimate purposes connected with the Authorised Relationship and applicable law.

SiteGrid and technical-business features can manage sites, work orders, maintenance, approvals, technicians, contractors, analytics, intelligence, performance-related operational metrics and other workplace records. Corexa provides software tools; the organisation using them remains responsible for employment, contractor, consultation, workplace, safety, industrial-relations and surveillance obligations that apply to its use.

A service business or SiteGrid organisation is responsible for ensuring its technicians, contractors and administrators have the required licences, qualifications, site permissions, customer authority and insurance for work they perform or arrange. Corexa does not create an employment relationship between Corexa and a user merely because the platform assigns, routes or records work.

Where a location or route feature is enabled, Corexa can collect precise location and related information during an active operational tracking session and may generate a time-limited customer-facing technician-location or arrival link. Users must use those links and controls only for legitimate service, safety, travel or customer-communication purposes.

The organisation that enables or requires worker tracking is responsible for any notice, consultation, consent, signage, policy or other requirement imposed by applicable workplace-surveillance, privacy, employment or similar law. Corexa device permission or an employee's possession of a phone is not a substitute for those obligations.

Corexa can capture approvals, signatures, timestamps, status changes, audit records and other electronic evidence. A person submitting an approval or signature confirms that they are authorised to do so for the relevant transaction or organisation.

Corexa records are intended to support operational evidence but do not guarantee that a signature, approval or uploaded document satisfies every statutory formality for every transaction. Users are responsible for identifying transactions that require a particular witnessing, execution, identity-verification or paper process.

Corexa can send or facilitate in-app messages, email, SMS, push notifications, service reminders, customer arrival notifications and other communications. Organisations using Corexa to send their own communications are responsible for ensuring recipients, content, sender identification, consent, preference handling and unsubscribe processes comply with applicable law.

Service or transactional messages can be sent where reasonably required to perform the requested service, transaction, security or account function. Marketing communications must not be disguised as compulsory service messages and must include any unsubscribe or sender information required by law.

Corexa Marketplace can connect buyers and sellers and facilitate listings, messaging, checkout, shipping or pickup, order status, returns, refunds, reviews and disputes. Unless a listing expressly identifies Corexa as the seller, the seller—not Corexa—is the supplier of the listed goods and is responsible for description accuracy, title, lawful sale, product safety, warranties, tax, fulfilment and seller obligations that apply to the transaction.

Buyers must provide accurate delivery, contact and payment information and use Marketplace only for lawful transactions. Nothing in these Terms excludes rights a buyer has against a seller or Corexa under the Australian Consumer Law or another law that cannot be excluded.

A seller using Corexa checkout authorises Corexa and its payment provider to process customer payments, deduct or recover platform fees, refunds, reversals, chargebacks or other amounts disclosed in the Marketplace workflow or a separate seller agreement, and remit net proceeds subject to payment-provider verification, reserves, holds and applicable law. Sellers remain responsible for taxes and for honouring lawful refunds, consumer guarantees and return obligations applying to their sales.

Sellers must not list stolen, counterfeit, unlawfully supplied, recalled, unsafe, prohibited or rights-infringing goods. Corexa may suspend or remove listings, delay payouts or request evidence of ownership, safety or fulfilment where reasonably necessary to protect users, comply with law or administer a dispute.

Corexa may hold, delay, reverse or assist with transaction actions where reasonably necessary to address fraud, chargebacks, refunds, disputes, product-safety concerns or payment-provider requirements, subject to applicable law and the relevant payment arrangement.

Corexa can facilitate rental or finance workflows involving external providers. Unless Corexa expressly states otherwise in a separate written agreement, Corexa is not the lender, lessor, credit provider or financial adviser and does not guarantee approval, pricing, credit assessment, funding or availability.

An external provider may make its own identity, credit, finance, rental, risk or eligibility decision under its own terms and privacy practices. You are responsible for checking provider documentation before submitting an application or accepting an offer. Corexa does not provide legal, tax, financial or credit advice through the workflow.

Paid features are provided according to the plan, pricing, billing period, usage limits and transaction terms shown at purchase or agreed in writing. Unless otherwise stated, subscription fees are charged in advance and may include applicable taxes. Marketplace, service-payment or other transaction fees can be separately disclosed in the relevant flow.

Trials can be limited by time, users, sites, technicians or features. A trial does not guarantee continued availability of trial features after it ends. Where a subscription renews automatically, renewal timing and cancellation controls are shown in the applicable purchase flow or platform billing settings, subject to any App Store rules that apply.

Except where required by law or expressly agreed, fees already paid are not refundable. Customers remain responsible for valid charges incurred before cancellation takes effect. Payment, invoice and tax records can be retained as required for accounting, fraud prevention, dispute handling or law.

Promotions, referral rewards, coupons, service discounts, credits and game or campaign rewards are subject to the eligibility, expiry, redemption, account and service conditions shown with the offer. Unless expressly stated, they are not transferable or redeemable for cash. Corexa may refuse or reverse a benefit obtained through fraud, duplication, manipulation or material breach, without limiting rights that cannot lawfully be excluded.

Corexa can assist with inventory, supplier catalogues, purchase orders, receiving, pricing, manufacturer records, software upgrades, bulletins, warranty claims, recalls and service-network workflows. The business that creates or sends a purchase order, quote, warranty submission, recall notice or other commercial record is responsible for its authority and accuracy.

Manufacturer, supplier and service information in Corexa can be incomplete, delayed or provided by third parties. Safety recalls, technical bulletins, warranty eligibility and manufacturer instructions should be verified against the authoritative manufacturer, supplier or regulator source where the consequence of error is material.

Corexa may connect with third-party services such as payment, accounting, email, calendar, storage, maps, authentication, database, communications, AI, SSO, SCIM, API and webhook platforms. Those services have their own terms, privacy practices and availability.

You authorise Corexa to exchange the information reasonably needed to operate an integration you enable. API keys, OAuth tokens, webhook secrets and similar credentials must be protected and used only by authorised people. You are responsible for activity performed with credentials you issue unless caused by Corexa's failure to use reasonable security measures.

Corexa is not responsible for interruptions or acts of independent third-party services beyond Corexa's reasonable control. Nothing in this clause limits Corexa's responsibility for its own selection, configuration, instructions or use of service providers, or any responsibility that cannot lawfully be excluded.

Corexa uses deterministic rules and automation and can provide AI-assisted extraction, transcription, document or image interpretation, troubleshooting support, summaries, recommendations, diagnostics, maintenance or parts suggestions, forecasts, alerts, rankings, scheduling, routing and other decision-support outputs.

Automated identity matching can determine whether records appear to refer to the same customer, site or equipment and whether a result needs review, but it does not by itself establish an Authorised Relationship or entitlement to another organisation's shared history.

AI-assisted and automated outputs may be incomplete, delayed or incorrect. You remain responsible for appropriate human and professional review before relying on an output for safety, employment, credit or finance, purchasing, service, legal, medical, financial or other significant decisions. Corexa does not provide professional advice merely because a feature produces a recommendation or prediction.

MyRoutine is a planning, reminder and scheduling tool and can contain medication or health-related routines. It is not a medical device, emergency-alert service or substitute for a medicine label, clinician, pharmacist or other health professional.

Users remain responsible for important medication, treatment, appointment and safety decisions and should not rely on Corexa as the sole reminder for a critical health action. MyRoutine-specific terms and privacy information supplement these Terms.

MySpaces provides personal inventory, organisation, photos, documents, labels, sharing, resale and related home or storage features. Users are responsible for the accuracy of valuations, ownership information, insurance-related records and item descriptions and for protecting sensitive household information they choose to store.

A public or temporary MySpaces share can be viewed by anyone who receives the active link. Marketplace publication makes only the fields approved for the listing public. MySpaces-specific terms and privacy information supplement these Terms.

Zynco provides personal and team task, project, note, attachment, voice and AI-assisted workspace features. Workspace owners and administrators are responsible for member invitations and for ensuring they are authorised to place organisation information in Zynco. Zynco-specific terms and privacy information supplement these Terms.

Public or community features can include forum posts, display names, avatars, ratings, reviews, public professional or manufacturer profiles, Marketplace listings, leaderboards and other content chosen for publication. You retain ownership of your user content and grant Corexa a non-exclusive licence to host, display, reproduce, moderate and distribute that content as needed to operate the selected feature.

You must not publish unlawful, defamatory, threatening, hateful, sexually exploitative, privacy-invasive, infringing, deceptive or dangerous content or another person's confidential or personal information without authority. Corexa may moderate, hide, remove, restrict or report content or accounts where reasonably necessary for platform safety, rights protection, legal compliance or enforcement of these Terms.

Reviews and ratings must reflect genuine experiences and must not be manipulated, purchased, fabricated or used for retaliation. Public content can be copied or shared by others even after Corexa removes the original, so users should not publish information they need to remain confidential.

Corexa does not replace qualified inspection, servicing, manufacturer instructions or professional advice. Equipment faults, electrical work, pressure systems, water systems, food-safety or other safety-sensitive work must be assessed and performed by appropriately qualified people.

Users and organisations remain responsible for work methods, site safety, licensing, regulatory compliance, approvals, customer communications and decisions made using platform information. Diagnostics, manuals, failure predictions and suggested parts are decision-support tools and should be verified when safety or significant loss could result from an error.

You must not use Corexa to break the law, infringe rights, impersonate others, harass people, distribute malware, bypass security, scrape protected data, interfere with the service, defeat rate limits, access information without authorisation or misuse another person's token, invitation, share link or credentials.

You must not use Corexa to build an unauthorised competing dataset, probe another tenant's data, falsify service or identity records, manipulate ratings or reviews, send unlawful spam, conduct unauthorised surveillance, upload exploitative or illegal content or use AI/automation to make prohibited or unlawful decisions.

Corexa and its licensors own the platform, software, design, branding, documentation, generated templates and other materials provided by us, excluding customer data, user content and third-party materials. These Terms grant only the limited right to use Corexa while you have access to the relevant service.

If you provide ideas or feedback, you allow Corexa to use them without restriction or payment, provided Corexa does not publicly identify you as the source without permission.

We aim to keep Corexa reliable but do not guarantee uninterrupted or error-free access. Maintenance, security events, provider outages, internet failures, device limitations and other events can affect availability.

Corexa may make changes reasonably required for security, legal compliance, technical integrity, compatibility or service improvement. Where practicable, we will give reasonable advance notice of a materially adverse change to paid functionality that is not required for security or legal compliance.

If a non-security and non-legal change materially reduces paid functionality during a prepaid term, the affected customer may cancel the materially affected paid service before the change takes effect and request a pro-rata refund of unused prepaid fees for that affected service. Changes do not retrospectively alter accrued rights or liabilities.

We may suspend or restrict access where reasonably necessary to protect the service or other users, comply with law, address fraud or non-payment, investigate misuse, preserve evidence or respond to a material breach of these Terms.

You may stop using Corexa at any time and may cancel a paid plan according to the applicable billing settings or agreement. We may terminate or suspend access for a material breach, unlawful conduct, security risk, fraud or prolonged non-payment, subject to rights that cannot be limited by law.

Where available, authorised users should export organisation data they need before account closure. Termination does not require Corexa to erase a valid Shared Operational Record where Corexa is permitted or required to retain the factual service history, but organisation-private and personal records remain subject to applicable privacy, retention, correction and deletion requirements.

Clauses that by their nature should continue—including accrued payment obligations, confidentiality restrictions, licences needed for surviving Shared Operational Records, intellectual-property rights, dispute provisions and lawful limitations of liability—continue after termination to the extent required for their purpose.

Nothing in these Terms excludes, restricts or modifies rights, guarantees, remedies or liabilities that cannot lawfully be excluded, restricted or modified, including applicable Australian Consumer Law rights.

To the extent permitted by law, Corexa is provided on an ‘as available’ basis and warranties not expressly stated are excluded. Neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable as a direct result of the breach. Corexa is not responsible for loss caused by inaccurate data supplied by a user, a user's unauthorised or unlawful conduct, or an independent third-party outage outside Corexa's reasonable control, except to the extent Corexa caused or contributed to the loss.

Where liability can lawfully be limited, Corexa's aggregate liability relating to the affected paid service is limited to the fees paid for that service during the 12 months before the event giving rise to the claim. That cap does not apply to liability that cannot lawfully be limited, fraud or wilful misconduct, or to the extent a court determines that applying the cap to a particular privacy, confidentiality, personal injury or other claim would be unlawful or unfair under applicable law.

We may update these Terms as the platform, law or business changes. We will publish material updates with a revised date and, where practicable, give reasonable advance notice of a material change that adversely affects an existing paid customer.

If a non-security and non-legal change materially reduces an existing paid customer's contractual rights during a prepaid term, that customer may cancel the affected service before the change takes effect and request any applicable pro-rata refund described above. Changes do not retrospectively alter accrued rights or liabilities.

Before commencing formal proceedings, each party should give the other reasonable written details of a dispute and attempt in good faith to resolve it, except where urgent relief, debt recovery, regulator involvement or another legal process makes that inappropriate.

These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts of Queensland and courts entitled to hear appeals from them, subject to rights that cannot be limited by law.

Questions about these Terms can be submitted through the Corexa contact page or to support@corexa.com.au.